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Early Resolutions HRCO
Early Resolutions

The HRCO supports early resolution of complaints wherever possible. Most often, resolution entails applying restorative practices at the earliest possible stage. Early resolution is explored in order to give parties an opportunity to resolve a dispute in a collaborative and respectful manner that attempts to rebuild, maintain or address a concern. 

Early/site-based resolution options may include:

  • Informal Dialogue: Any individual who believes that they have been harassed or discriminated against may choose  to try to resolve the issue by directly approaching the person(s) involved, stating clearly that the behaviour or actions are offensive and must be stopped.

  • Mediation: If all parties agree, this option may be used at any time in the process. Mediation is a voluntary process and involves a facilitator assigned by the Human Rights Commissioner’s Office who will communicate directly with the parties. It is an opportunity to resolve concerns in a mutually respectful manner. Information collected during mediation cannot be introduced as evidence in any future investigation.

  • Site-Based Investigation: If the complainant believes that the informal dialogue did not resolve the concern, they may bring the matter to the appropriate supervisor to facilitate an investigation within a timely manner.

The HRCO will also assist in facilitating early resolutions during and after an investigation. In instances where there has been an admission of wrongdoing, options for restorative approaches are provided to the parties.

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