Common Computer / Printing Issues

Double-sided Printing
(right click to "Save Target As" to download pdf copy)

As of June 12, 2018 the only available printers are now:
LIBLX3 (colour = charged at $1.00/pg)
and the
LIBRH1 photocopier (charged at $0.10/pg and able to print multiple copies)

• All My Files Have Disappeared
• Cannot Login to My Account
• File Will Not Print (ALWAYS Use Print Preview - NEVER Reprint)
• My .png File Prints in Sections Across Multiple Pages
• File Saved But Cannot be Found
• Cannot See Anything on My Monitor
• Charged for Extra Page(s)
• File Cannot Be Read On PC Computer

Possible Reason(s) & Solutions

1. Network error : May have exceeded storage capacity for account type
   • delete any unnecessary files and then reboot
   • Try to:
     • email work if in the process of editing
     • then delete any unnecessary files
     • followed by a reboot
   • combination of above 2 options
   
   
2. Someone deleted the file(s)
• Always log-off (unattended accounts are very vulnerable)
• Never share your account or login information with anyone

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Possible Reason(s) & Solutions

1. Password entered incorrectly more than once -- the system is extremely unforgiving ... one mistake only
   • Try another computer but be extremely careful in typing of password. Otherwise you will be simply going from machine to machine
   
   
2. Network cable has become unplugged
   • reconnect ethernet cable (a reboot may sometimes be required)

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Possible Reason(s) & Solutions

1. Printing from Google Drive may be an issue.
• Download your file (either to your computer account or to a USB flash drive). A Word file allows editing. But with a PDF file (where editing much more difficult) what you see is what you get.


2. File Size is very large - DO NOT immediately reprint because you will be charged for duplicate copies!!!
• Go to Start => Devices and Printers
• check to see if you are already in the Print queue for your selected printer (files with graphics will be large and will take much longer to output)


3. Not enough print balance
   • Check Print Balance available only from the Print Balance computer on the Library's front round counter
   • double-sided printing counts as 2 pages per sheet -- thus 20¢ per double-sided sheet
   
   
4. WCI Printing is limited to 1 copy at a time if printing to the LIBLX3
   • But the LIBRH1 PHOTOCOPIER supports multiple copies and a maximum of 20 pages at a time. So, to print 30 pages on the LIBRH1 print in 2 clusters, with each cluster being a maximum of 20 pages each time.


5. Occasionally other errors occur
   • Try printing to pdf file (which is not charged) and then do a Print Preview before printing to hardcopy
   
   
6. Backgrounds do not print in MS Word unless specifically enabled
   • How to create backgrounds in MS word and ensure that they print
   • Talk to the Librarian to troubleshoot

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Possible Reason(s) & Solutions

• Open Photoshop (or other graphics editor)
  • convert the .png file to a .jpeg
  • open a new MS Word file and insert your new .jpeg file into it (resize if necessary). Your new Word file should now be in normal print size; but always print preview.

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Possible Reason(s) & Solutions

1. An email attachment was edited
   • All email attachments must be saved locally (network H:// drive, My Documents, Desktop, or USB) before editing
   • Always use the option SAVE AS when editing any email attachments to ensure that the file is somewhere local (network H:// drive, My Documents, Desktop, or USB)
     
     
2. Someone deleted the file(s)
   • Always log-off (unattended accounts are always vulnerable)
   • Never share your account or login information with anyone

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Possible Reason(s) & Solutions

1. Power to the computer and/or the monitor has become disconnected

• If computer light ON but monitor light OFF then power to only the monitor has become lost
  • ensure power cable to the monitor is well connected
• If both computer light and monitor light OFF then power to the system has become lost
• ensure power bar has not become shut-off or unplugged

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Possible Reason(s) & Solutions

1. Extra / blank page(s) exist in your document
   • Always check your print preview ( now half your print screen
   • Either delete the blank page(s) OR specify the exact pages you want printed
   
   
2. 2-Sided printing:
• System charges all double-sided printing as even numbers
  (eg./ 21 pages will be charged as 22 pages)
• Print the last odd number page separately

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Possible Reason(s) & Solutions

1. File type is not compatible with any software on the PC
   • Text document file type (eg/ Word, Works, etc.):
     • when saving original from your personal computer, look for either save as or export as option then "Save as type" or "Export as type" Word
     • when opening a non-Windows file, click on file to open AND choose file type in "Open file type" box (this may no longer exist for all operating systems)
   
   
2. Any file type:
   • can be printed to pdf to be later read or printed to hardcopy. However without a pdf editor, the file cannot be edited.
   • Software is generally backward compatible -- can read older versions; but never forward compatible.
   
   
3. Talk to the Librarian to troubleshoot

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