Google Translate           
Common Computer / Printing Issues 414
Common Computer / Printing Issues

Common Computer / Printing Issues

Double-sided Printing
(right click to "Save Target As" to download pdf copy)


All My Files have Disappeared

Possible Reason(s) & Solutions

  1. Network error : May have exceeded storage capacity for account type
    • delete any unnecessary files and then reboot
    • Try to:
      • email work if in the process of editing
      • then delete any unnecessary files
      • followed by a reboot
    • combination of above 2 options

  2. Someone deleted the file(s)
    • Always log-off (unattended accounts are very vulnerable)
    • Never share your account or login information with anyone

 

Back to Top


Cannot Login to My Account

Possible Reason(s) & Solutions

  1. Password entered incorrectly more than once -- the system is extremely unforgiving ... one mistake only
    • Try another computer but be extremely careful in typing of password. Otherwise you will be simply going from machine to machine

  2. Network cable has become unplugged
    • reconnect ethernet cable (a reboot may sometimes be required)
Back to Top

File Will Not Print (or) Will Not Print Correctly
Always Print Preview to ensure proper output - Do Not Reprint

Possible Reason(s) & Solutions

  1. Printing from a remote drive (such as Google Drive) can be problematic.
    • Download your file (either to your computer account or to a USB flash drive). A Word file allows editing. But with a PDF file (where editing much more difficult) what you see is what you get.

  2. File Size is very large - DO NOT immediately reprint because you will be charged for duplicate copies!!!
    • Go to Start => Devices and Printers
    • check to see if you are already in the Print queue for your selected printer (files with graphics will be large and will take much longer to output)

  3. Not enough print balance
    • Check Print Balance available only from the Print Balance computer on the Library's front round counter
    • double-sided printing counts as 2 pages per sheet -- thus 20¢ per double-sided sheet

  4. WCI Printing is limited to 10 pages at a time
    • To print more than 10 pages, print in clusters of up to 10 pages at a time
      • eg./ to print 27 pages:
        • print 1-10 , then hit OK
        • print 11-20 , then hit OK
        • print 21-27 , then hit OK

  5. WCI Printing is now limited to 1 copy at a time
    • To print duplicate copies, do separate print jobs of 1 copy at a time
    • To print multiple copies, print 1 copy on the printer
      • then make the multiple copies on the photocopier

  6. Pikto-Chart graphic is printing in sections to several sheets of paper
    • Picto-Chart prints to chart paper which we do not have
    • Save the Pickto-Chart graphic (likely a .png file) as a .jpg file then
    • Open a new WORD document
      • Within WORD go to INSERT tab =>insert PICTURE => find your .jpg file => click INSERT to insert your converted piktochart graphic
      • you should now be on the FORMAT tab
        • click on the CROP option (upper right) and crop as desired if necessary
        • You may also wish to maximize your image size to more fully fit your page. To do this use the custom Margins option. Please speak to one of the Librarians for more instructions.

  7. Occasionally other errors occur
      • Try printing to pdf file (which is not charged) and then do a Print Preview before printing to hardcopy
      • Backgrounds do not print in MS Word unless specifically enabled
        • Talk to the Librarian to troubleshoot
Back to Top

File Saved but Cannot be Found

Possible Reason(s) & Solutions

  1. An email attachment was edited
    • All email attachments must be saved locally (network H:// drive, My Documents, Desktop, or USB) before editing
    • Always use the option SAVE AS when editing any email attachments to ensure that the file is somewhere local (network H:// drive, My Documents, Desktop, or USB)

  2. Someone deleted the file(s)
    • Always log-off (unattended accounts are always vulnerable)
    • Never share your account or login information with anyone
Back to Top

Cannot See Anything on the Monitor

Possible Reason(s) & Solutions

  1. Power to the computer and/or the monitor has become disconnected
  • If computer light ON but monitor light OFF then power to only the monitor has become lost
    • ensure power cable to the monitor is well connected
  • If both computer light and monitor light OFF then power to the system has become lost
    • ensure power bar has not become shut-off or unplugged
Back to Top

Possible Reason(s) & Solutions

  1. Extra / blank page(s) exist in your document
    • Always check your print preview ( now half your print screen
    • Either delete the blank page(s) OR specify the exact pages you want printed

  2. 2-Sided printing:
    • System charges all double-sided printing as even numbers
      (eg./ 21 pages will be charged as 22 pages)
    • Print the last odd number page separately
Back to Top

Possible Reason(s) & Solutions

  1. File type is not compatible with any software on the PC
    • Text document file type (eg/ Word, Works, etc.):
      • when saving original from your personal computer, look for either save as or export as option then "Save as type" or "Export as type" Word
      • when opening a non-Windows file, click on file to open AND choose file type in "Open file type" box (this may no longer exist for all operating systems)

  2. Any file type:
    • can be printed to pdf to be later read or printed to hardcopy. However without a pdf editor, the file cannot be edited.
    • Software is generally backward compatible -- can read older versions; but never forward compatible.

  3. Talk to the Librarian to troubleshoot
Back to Top

​​
 
Share |
Connect With YRDSB!
York Region District School Board Twitter Feed
York Region District School Board YouTube Channel
York Region District School Board Linkedin
YRDSB Mobile App
Privacy Policy / Copyright / Disclaimer

© York Region District School Board. All Rights Reserved.
60 Wellington Street West, Aurora, ON. L4G 3H2